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Terms & Conditions

Welcome to Pepper’s Radio Communication. By accessing our website and making a purchase, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our site.

1. General Terms

  • These Terms and Conditions govern your use of our website and the purchase of products from Pepper’s Radio Communication.
  • We reserve the right to update or modify these Terms at any time without prior notice.
  • Continued use of our website after changes are made constitutes acceptance of the revised Terms.

2. Orders & Payments

  • All orders are subject to product availability and acceptance.
  • We reserve the right to refuse or cancel an order for any reason, including suspected fraud or pricing errors.
  • Payments must be made in full before orders are processed and shipped.
  • Prices listed are in Canadian Dollars (CAD) and are subject to applicable taxes and shipping fees.
  • We accept secure payment methods through our third-party payment providers.

3. Shipping & Delivery

  • Orders are shipped via Canada Post or can be picked up by appointment.
  • Shipping rates and estimated delivery times vary depending on the destination.
  • We are not responsible for delays caused by Canada Post, customs processing, or unforeseen circumstances.
  • Customers are responsible for providing accurate shipping details. Incorrect addresses may result in delays or additional fees.

4. Returns & Refunds

  • Non-Returnable Items: Custom-programmed radios, software, and special-order items are final sale.
  • Refund Processing: Approved returns will be refunded to the original payment method, minus applicable restocking fees and shipping costs.
  • Defective Products: If a product is defective, please contact us immediately for assistance.

5. Warranty & Liability

  • Manufacturer warranties apply to eligible products. Please refer to the product documentation for details.
  • We are not liable for any damages, injuries, or losses resulting from improper use, installation, or modification of our products.
  • Customers are responsible for ensuring that radio equipment complies with local licensing and regulatory requirements.

6. Website Use & Intellectual Property

  • All content on this site, including text, images, logos, and product descriptions, is the property of Pepper’s Radio Communication and may not be copied, reproduced, or distributed without permission.
  • Unauthorized use of our website for fraudulent, illegal, or harmful activities is strictly prohibited.

7. Privacy Policy

  • Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you consent to our privacy practices.

8. Limitation of Liability

  • We do not guarantee uninterrupted or error-free access to our website.
  • In no event shall Pepper’s Radio Communication be liable for any indirect, incidental, or consequential damages related to product use, website access, or order fulfillment.

9. Governing Law

  • These Terms and Conditions are governed by the laws of Canada and the province of Ontario.
  • Any disputes shall be resolved through negotiation or, if necessary, legal proceedings in the appropriate jurisdiction.

10. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us:

Email: sales@peppersradio.net

Pepper’s Radio Communication – Trusted, Reliable, and Committed to Excellence.